Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. How do I book one? - 5404317. Tudor. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. There are multiple different branded wall boxes inside our flat but none. Hello sophieboulter1. I have looked everywhere but can't seem to find one. But what I can't figure out based on the research so. Go to solution. VM don't send out the quick start kit unless there has previously been a VM connection in that property. I need an engineer. Chatter and natter. If you need a new wall socket, the engineer will install this for you during the appointment. . Dave. Switched On Families. See full list on itblogpros. Hello, I'm trying to set up my Virgin Media broadband. Tuning in. The first thing is to start making alternative arrangements for your internet connectivity. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. It is completely separate service to your internet service. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. AnthonyRaw1986. 0 Kudos. Step 2. Tudor. . This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Wall socket. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. Back a step. Second, you'll likely need a manned installation for your VM services. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Or if the other end of the white cable is in a more useful. My Virgin Media App. Broadband and TV deals. My Virgin Media App. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Managing Your Account - Cable. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. All forum topics; Previous topic; Next topic; 2. You will only have been sent a QuickStart pack if the premises previously had VM. Virgin Media; My Virgin Media; Shop;. My Virgin wall socket just have phone line, didn’t get. If you take a look at the back of your Smart Hub, you. 1. Networking and WiFi. But I don’t see anything like that apart from satellite dish cable outside the window. Check service status. QuickStart, set up and connections. Finish tightening the screws with a screwdriver to secure the mount. The wall socket is - 5109379. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. on 01-12-2022 11:22. There must have been a previous installation or you would not have been offered a self install. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Please see photos. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Broadband and TV deals. Here are some check points to make sure your phones are in good working order. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Phone line - 5 mins. This next section will take about 30 minutes. It has two outputs on the left of the wall box. on 30-12-2022 13:41. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Vonage 2nd line. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Reply. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. on 08-01-2023 20:46. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. My Virgin Media App. please - 5241140We would like to show you a description here but the site won’t allow us. If however the socket itself has been removed you will need assistance. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Is there likey to be any problem with this, such as degraded of weaker quality or speed. We can certainly look to get an engineer booked in for you. It should work ok. Unscrew the white cable with the black collar. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. @umerarifkhan11 wrote:. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Superstar. New Install Assistance. Tudor. 0 Kudos. on 22-10-2022 20:58. Browse. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. The other is marked TV, & this is used for TV & Broadband. Manage Your Account. ago Sometimes you will get a random cable sticking out of a wall with no isolator. I have had a look into your. There is a cable on the right of the box coming from the outside. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Browse Virgin Media Virgin Media Community. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Alternatively, you can use any coaxial cable with an F connector. We've taken the front of the box off and inside there is an isolator but nothing else. Very poor advice. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I end up calling and the person on the phone said its been - 5401028. You need a small spanner to remove this. Tudor. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The box and cables may have been removed by the previous occupiers. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I presume. Robert_P. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . VM BB TV Landline. I can only find the TV socket. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. in Networking and WiFi. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. From there it is going into the white distribution amplifier. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Wall Socket. Estonia and the Netherlands have already switched. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. That's fine. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Virgin Media Wall Socket Example 2. Sometimes you'll just have a wire coming in rather than a wall socket. Can someone please help me! Thank you, Tom. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. ^Martin. on 15-02-2022 10:03. I don't have a Virgin wall socket. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Options. 3K; 6. Joining in Options. Vonage 2nd line. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Other times you will find an unbranded connection point on the wall. Please help. I don't work for Virgin Media. correctly to the Virgin Media wall socket, please follow these instructions to get set up. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. 32,846. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. I just got Virgin Media kit and read all information carefully and checked - 5200805. Just joined. What you want is a telephone line extension from the hub to where you want the phone base unit located. 3 weeks ago. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. Account - Cable. Thank you. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Source: current tech for VM :) P. Tuning in. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. I've selected self installation and have realised I have no vm wall socket. 0 Kudos. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Don’t plug the power cable into a plug socket yet. I'm a Very Insightful Person, I'm here to share knowledge. on 15-11-2022 18:53. I have taken a look on our side and can see you have spoken with the team regarding this. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. 7. Push the white cable (from the old Hub) into the back of the new Hub. Failing this. on 30-09-2022 14:24. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. Problem solved? Click to. Browse Virgin Media Virgin Media Community. Explain what needs to be done and book an engineer visit. Connect the Hub’s power cable with the blue tab. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. #2. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 2: Seeker. Account - Cable. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Follow these simple installation steps for your Virgin Media home phone set up. The cable fits in the socket shown in the image attached. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. When you 'page' the handsets, all of the cordless handsets should ring. It also protects the network from 240 volts being fed to it by faulty TVs in your home. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Manage Your Account. Browse Virgin Media Virgin Media Community. All the cabling is the property of Virgin Media and must not be touched. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Usually it's just customizing your wifi name. 1 ACCEPTED SOLUTION. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. We appreciate you reaching out to us on here. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). All forum topics; Previous topic; Next topic; 1 REPLY 1. First picture is telephone socket which is now not used. We would like to show you a description here but the site won’t allow us. We all know and love the internet and TV services that can enter our homes through entry points. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. I could connect it in my house self install. on 17-12-2022 10:39. If so make sure you go through the steps properly. Please there is no virgin media wall socket and I don't know how to go about the installation. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. on 07-09-2022 19:28. . It should work ok. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. In response to Llfamily. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Thank you for your post and welcome to the community. How long will the QuickStart installation take me? WiFi Hub - 30 mins. . Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Tudor. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. #2 Absolutely not. All the wall. I don't have a virgin media wall socket and this is stressing me out. I ordered self-install kit just to find out there is no Virgin socket in my new property. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Look for a box on the outside of your home and see if you can trace where the coax goes. on 23-12-2022 10:31. Called 0800 052 1734 as well as 0800 953 9500. I am going to send you a private message. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I have signed up as a new user for Virgin Fibre. I was told when purchasing the broadband package that fibre was available here. We can understand this is not ideal as a new customer and we want to best help. 3. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. That is a rooftop aerial outlet for Freeview TV. Well I can't seem to find anything like that and the closest thing I can find is a. The large Eurobell wall box is where you would connect. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Thanks for your reply and for confirming all this, jellyroll. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Virgin Media; My Virgin Media; Shop;. At least spell your title correctly jeezus . 0. There are no virgin sockets on the wall. Virgin will not remove them. Second, you'll likely need a manned installation for your VM services. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. You can also check for a loose cable as not all properties have a socket. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Summary of Contents for Virgin Media Virgin TV V6. Push fit the VM-supplied lead onto the socket. Legend Options. Joining in In response to Adduxi. Switch on your TV, then using your own TV remote press the Input, AV or Source button. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Now have to wait until late next week for a technician to arrive!which will give you a general idea of VM fixtures and fittings. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Virgin Media; My Virgin Media;. Hello, i registered VM broadband and scheduled to delivery on 1st September. Options. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. Re: Wall socket. . We have tried plugging it into the only box we found it would fit but no luck. Next, connect the power cable. 19-01-2023. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. If you can't see anything obvious go. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Thank you. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. It probably goes into another room in the house. If it’s damaged or not working correctly, it could be causing your internet issues. Go to virginmedia. But I have actually managed to get through to the technical team over chat. 29/07/15 - 16:50 #1. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Live TV uses co-ax cables. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Browse Virgin Media Virgin Media Community. Will an engineer h. Browse Virgin Media Virgin Media Community. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Account - Mobile. . We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Select the correct HDMI input for your box. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. on 08-02-2023 13:33. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Tudor. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I'm at the stage where I need to plug - 5325590. Customer since 1993. If you have no luck you will need a technician’s install. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. nor can I find a external brown box. Welcome to our community forums and thank you for your first posts. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. those who understand binary and those. I was told when purchasing the broadband package that fi. You're going to need… the Hub. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 2 – Check the broadband cable is firmly connected. You'll have to cut the cable and seal the hole up. There should be a wall mounted box somewhere inside that has an F socket on it. 7; 0; 0; CoachDanny. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. #12. Packages. Went outside and there appears to be nothing on the other side (maybe removed). We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. We would like to show you a description here but the site won’t allow us. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. The box does however have a hole in. Browse Virgin Media Virgin Media Community. Back a step. Based on what you've advised the switch should have happened yesterday and this means your line should be working via the hub, however as you still get a line from the wall socket there's a chance the migration has not completed yet. The wall socket I have within my home does not appear to be working. One of them was Telewest. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Or a VM person will sort it for you when they get here in a day ot two. Switched On Families. I have taken a look on our side and I can see you have an engineer. Or you may be quicker than average! You won’t be involved the whole time. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 14-08-2023 16:02 - edited 14-08-2023 16:05. Try plugging the cable you can see into the hub to see if it works. I have signed up as a new user for Virgin Fibre. We would like to show you a description here but the site won’t allow us. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Live TV uses co-ax cables. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. There are two outputs from here (the two connectors that are close together on the white box). Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. I have been given other details for the account such as the account number/area code and. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Yes, we will be able to fit another socket for you. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet.